Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods can be seen during checkout.
Inventory
Is the product I'm looking for in stock?
The availability of each product can be seen on the product listing. Inventory is live so looking online is the fastest way to check stock.
Shipping
What shipping options do you offer?
We offer a variety of shipping options and carriers to cater to different customer preferences. All shipping options will be visible during checkout.
How much does shipping cost?
The exact shipping costs are calculated based on the ship from location(s), destination, and the dimensional weight of the items. You can view the shipping costs during the checkout process before completing your purchase.
Do you ship internationally?
Yes, we ship internationally to most countries. During the checkout process, you can select the country and enter the delivery address, and then the available shipping methods and costs as well as estimated delivery times will be provided.
Billing
Can you save my credit card details for faster checkout?
Yes. You can securely save credit card details within your online account. Once saved, future charges can be processed without re-entering card info at checkout. You can also manage or delete saved cards from within your online account.
Returns
What is your return policy?
We have a 30 day return policy. Our complete return policy can be found here.
How do I initiate a return?
To start a return request, email sales@425motorsports.com and request a Return Merchandise Authorization (RMA) number and include the following information in the email:
- The original order number and/or purchase order number
- Which items and quantities you wish to return
- Reason for the return
We'll respond via email at our earliest opportunity during business hours. If your return request is approved you'll receive an email with return instructions. After the product is returned, we'll issue your refund.
Are there return shipping fees or restocking fees?
You will be responsible for purchasing the return shipping label from the carrier of your choice. If you prefer, we can provide a return shipping label and then deduct the return shipping from your refund.
Restocking fees are only imposed when items are not returned in new condition or outside of the returns period.